April Lia Hananto, Aviv Yuniar Rahman
The development of online motorcycle taxis in Malang has increased especially GO-JEK. This raises competition among motorcycle taxis online, which affects online ojek service providers, especially service providers of GO-JEK compete to get customers by providing services as much as possible. This study aims to find out the level of quality of service performed by service providers PROJECT, how much satisfaction felt by passengers on services that have been done, to identify perceived problems, and make changes to improve the quality of service. The method used is using questionnaires that are distributed randomly to several locations in Malang area. The questionnaire contained 33 questions which consisted of 21 questions about service quality and 12 about, the satisfaction felt by consumers. The results of this Questionnaire were distributed to 30 people consisting of students, students, and office area which is a potential point of service users of GO-JEK. © 2018 IEEE.
Faculty of Computing, Universiti Teknologi Malaysia, Skudai Johor, Malaysia; Faculty of Technology and Computer, Science Universitas Buana Perjuangan, Karawang, Indonesia; Department of Informatics Engineering, Universitas Widyagama, Malang, Indonesia
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