Survival, T. Armanu, Noermijati Noermijati, Dodi W. Irawanto
This research purpose is to examine the effect of work stress on turnover intention mediated by burnout, and demographic characteristic as moderation. It uses positivism in form of explanatory research. Data collection uses survey technique through questionnaires and interviews. The research location is Medical Representative in Malang. The population is Medical Representative which work and domiciled in Malang City. The samples are 135 people. Data is analyzed by Structural Equation Modeling with Partial Least Square (PLS) based on SmartPLS Version 2.0 software program. The research results indicate that job stress has a positive and significant effect on burnout, but work stress does not directly affect on turnover intention. Furthermore, burnout has a positive and significant effect on turnover intention. The work stress positively and significantly affect on turnover intention if mediated by burnout. Demographic characteristics of age and education moderate the effect of burnout on turnover intention. However, tenure cannot moderates the effect of burnout on turnover intention. © 2019, SRAC - Romanian Society for Quality. All rights reserved.
Faculty of Economics, University of Widyagama, Malang, Indonesia; Faculty of Economics and Business, University of Brawijaya, Malang, Indonesia
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